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Cloud Support Officers at MainOne Cable Nigeria - 2 Positions

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: Cloud Support Officer

 Lagos, Nigeria
Department: Technical
Reporting Line: GNOC (with a dotted Line to Cloud Operations Manager)
Slot: 2


  • The Cloud support analyst will be responsible for providing first level support to MainOne cloud, Managed services & DC customers in line with Customer SLA requirements.
The specific responsibilities shall include to:
  • Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24/7 support to Cloud customers.
  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
  • Provide ticket support / queue management
  • Identify, recommend and implement potential improvements to service efficiency.
  • Ensure quality and up-to-date documentation exists for all Cloud services in operations
Communications and Work Relationships:
  • You will be required to work closely with the:
    • Technical- Operations Supports team
    • Customer Service Delivery
  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
  • Minimum of 2 years’ experience in a virtualization environment.
Competencies Required:
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Must have Windows/Linux/Unix skills.
  • Two years or more of IT Service Management, data centre, server, and storage management, virtualization, networking, systems management, and project management are recommended.
  • Strong Cloud experience skills (AWS or Azure)
  • Good understanding of Windows Server and Active directory.
  • Powershell scripting experience will be an added advantage
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Excellent customer engagement skills
  • Excellent oral and written communication skills
Demands of the Job:
  • Problem solving ability
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing ability
  • Troubleshooting ability

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidate should:
Click here to apply online

Note: When the page opens, click on "Cloud Support Officer x 2"

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